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Help

Here are answers to common questions. Tap a question to see the answer.

What is this app?

The EAIS Safety Tool is a free helper from Everyday AI for Seniors. It can check whether a message looks like a scam, and answer health questions in plain language. A Safety Coach warns you before you share anything private.

Is this app giving me medical, legal or money advice?

No. It's for learning only. AI can make mistakes. Always check with your doctor, pharmacist, bank or the official agency before you make a decision.

What do you keep about me?

EAIS keeps only your email address, your practice progress, and how often you use the app. We never save your messages, pictures, questions or answers. To answer you, your words (with private details removed) are sent to our AI company. It doesn't use them to train its AI. It may keep them for up to 30 days to check for misuse, then deletes them. We never sell your information, and there are no ads.

How do I make the words bigger?

Tap "A+ Text size" at the top of any screen. Each tap makes the words bigger, up to extra large, and then back to regular. You can also choose a size in Settings.

Can the read-aloud voice sound more natural?

Yes. The app uses a voice that comes with your phone, and most phones have a nicer one you can download for free. On an iPhone: open Settings, tap Accessibility, then Spoken Content (on newer iPhones it's called Read & Speak), then Voices, then English. Choose Ava or Zoe, pick the Premium or Enhanced version, and tap the download button. The app will use it the next time you tap "Read this aloud."

How do I sign in on a new phone?

Open the app and enter your email address. We'll email you a link. Tap "Sign me in" in the email, or type the 6-number code from the email into the app.

Can my spouse or partner and I share one account?

You can check messages together on one phone. Stopping to check together before you act is a great habit! But we suggest each of you sign up with your own email address. That way, each of you gets your own Safety Card, doctor visit list and practice progress, and you can both use the app when you're apart. Scammers often call when someone is home alone. During the pilot, the app is free for each of you.

Will there be a plan for couples or households?

We're thinking about a household plan for 2 people, where each person has their own sign-in. We'd love to hear what you think. Would it help you? What would make it worth it? Please email us at , or tell us in the "Anything else you'd like to tell us?" box after an answer.

Someone called and asked for my sign-in code. What do I do?

Hang up. EAIS will never call, text or email to ask for your code. The code is only for typing into the app yourself.

Someone says they're from EAIS, or sent a video of someone from EAIS, and wants money. Is it real?

No. EAIS will never call, text, email or send a video asking for money, codes or personal information. Hang up or delete it, and tell someone you trust.

What if this is an emergency?

Call 911 for a medical emergency. If you are thinking about harming yourself, call or text 988 to reach the Suicide & Crisis Lifeline.

See the welcome tour again

Cover private details before you add a picture

Before you add a screenshot or photo to a scam check, cover your name, account or card numbers and birthdate. The scam check doesn't need them.

Before

Hi Mary Smith, your card ending 4417 is locked. Call 1-888-555-0199 now to unlock it.

After: ready to add

Hi Mary Smith, your card ending 4417 is locked. Call 1-888-555-0199 now to unlock it.

Keep the phone numbers, links and amounts showing. They help the scam check.

For a screenshot on an iPhone

  1. Take the screenshot: press the side button and the volume-up button at the same time.
  2. Tap the small picture that appears in the bottom-left corner.
  3. Tap the pen, then draw over your name and numbers until you can't read them.
  4. Tap Done, then Save to Photos.
  5. In the app, tap Add a screenshot or photo and choose the covered picture.

For a photo of a letter

Put a sticky note or a piece of paper over your name, account number and birthdate, then take the photo.

Where your picture goes

To read your picture, the app sends it to our AI company (OpenAI or Anthropic). The AI copies the words into the box so you can check them. The AI company doesn't use your picture to train its AI. It may keep it for up to 30 days to check for misuse, then deletes it. EAIS never saves your picture.

Pictures are for scam checks only. For health questions, please type your question instead.

What we keep, what we never keep, how to see or delete your information, and the rules for using the app.

Read our privacy pageRead our terms of use

Still need help?

Email us. A real person at Everyday AI for Seniors will write back.

Contact EAIS

In an emergency

Call 911Call or text 988 (crisis line)