Your privacy

Our promises, in short

• No ads. No tracking. We never sell your information.
• We never save your messages, pictures, questions or answers.
• Before your question goes to the AI, the Safety Coach takes out private details like account numbers and birthdates.
• You can see, download or delete your information at any time.

What we keep about you

• Your email address, so you can sign in. We never ask for your phone number or a password.
• When you agreed to the disclaimer, when you joined, your free trial dates, and any sign-up or session code you used.
• Which practice lessons and drills you finished, and which milestones we celebrated with you.
• How often you use each part of the app, for example "3 scam checks in November". Only the kind and the time, never your words.
• Your choices, like whether you want the Monday safety tip email.
• If you say yes to helping us measure how the app is doing: your feedback, your answers to the 3 confidence questions, and what happened after a scam check (the type of scam, what you did, and roughly how much was asked for). Private details are removed from any comments you type.

What we never keep

• The messages, letters, screenshots or photos you check.
• Your health questions, or the answers you get.
• Health records, medicine lists, or ID numbers such as Social Security or Medicare numbers.
• Your phone number.

What stays only on your phone

These are saved only on your own phone or tablet. We never see them: your trusted person, My Safety Card, your doctor visit list, your text size and how the app looks. If you delete the app's data on your phone, they're gone.

Companies that help run the app

We use a few trusted companies. Each one only gets what it needs to do its job.

• Our AI company (OpenAI, the makers of ChatGPT, or Anthropic, the makers of Claude) reads your question, with private details already removed, and any picture you add, so it can answer. It doesn't use them to train its AI, and may keep them for up to 30 days to check for misuse.
• When link checking is switched on, Google checks any web link in a message you're checking against its list of dangerous websites. Only the web address is sent, never your message or your name.
• Resend sends our emails: your sign-in emails, and the Monday tip if you asked for it.
• Vercel runs the app, and Neon stores the information listed above.
• If plans are switched on later, Stripe handles payments. We never see or keep your card details.

Who can see your information

• The EAIS team can see your email address next to how often you used the app, and the feedback you choose to give. This helps us run the pilot and help you if something goes wrong.
• Partners, such as a senior center, only ever get combined numbers for a whole group, never names or email addresses. Groups smaller than 5 people are left out, so nobody can be picked out.
• When you share a milestone or tip with a friend, it opens your own texting or email app. We never see what you send.

How long we keep it

We keep your information while you have an account. When you delete your account, we delete it and everything linked to it straight away, including your email address. Two small exceptions: our AI cost totals are kept without your name, so they can't be traced back to you, and if you bought a gift, a record of the gift is kept so the person you gave it to can still use it. Deleted information may stay in our database company's automatic backups for a short time before it's overwritten.

Sign-in links and codes are stored only as scrambled fingerprints. They work once, expire after 30 minutes, and are removed after a day.

Your choices

• See or download everything we keep: Settings, then My data and privacy.
• Delete your account and all your information: Settings, then My data and privacy.
• Stop or start the Monday safety tip email: Settings, or the stop link in any of those emails.
• Stop helping us measure how the app is doing: Settings, then My data and privacy.

This app is for adults

The EAIS Safety Tool is made for adults. We don't knowingly collect information from children.

Questions

Email us at info@everydayaiforseniors.com. A real person at Everyday AI for Seniors will write back. If we change this page, we'll update the date at the top.